About the Customer
Our customer is a healthcare and life sciences company focused on clinical research and patient-centric innovation. As part of its digital transformation journey, the organization sought to enhance clinical trial participation by simplifying and automating patient registration workflows.
The Challenge
The manual patient registration process for clinical trials was time-consuming and prone to delays. Our customer needed a scalable and intelligent solution to drive higher conversion, improve data quality, and speed up trial timelines while ensuring seamless patient engagement.
The Solution
Smart Analytica designed and implemented an AI-powered Virtual Agent (VA) Platform to automate end-to-end patient registration and triage:
- Patients initiate sessions via a Virtual Agent widget or dedicated phone line
- Human-like voice conversations handled through Nova Sonic with Amazon Lex and Connect
- The VA collects patient health data and matches it against study protocols
- LLMs (via Amazon Bedrock) analyze responses to classify eligibility
- Eligible patients are scheduled for in-person visits at trial centers
- A Coordinator Dashboard provides full visibility into interaction history and eligibility status
Services Used
- AI/ML: Amazon Bedrock, Lex, Nova Sonic
- Telephony & Frontend: Amazon Connect, Amplify
- Data Platform: PostgreSQL
- Analytics & Reporting: Amazon QuickSight
Business Benefits
- Improved patient conversion and retention for clinical trials
- Faster trial initiation and completion timelines
- Measurable revenue impact from early study completion
- Reduced manual workload for coordinators and investigators
Smart Analytica delivers AI-first healthcare solutions that simplify complex clinical workflows and drive real-world. impact.
www.smart-analytica.com